Enterprise-grade service
is our top priority

Our onboarding and professional services ensure the One45 MedEd management system is custom fit for you.

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Friendly, knowledgeable service

The first thing you’ll hear our customers talk about is our exceptional customer service. Our tiered service models ensure you have support when and how you need it so you can focus your time and energy on the business of education and supporting your learners. From working to ensure a successful and smooth implementation process, to seamless transition to our customer success team, and innovative solution-finding, we are your partners in MedEd management.

An expert team

Our services team has the expertise to work as an extension of your team. Our experienced team has onboarded 100s of institutions & clients, supporting their successful processes and outcomes. Many of our team members started their careers in MedEd and bring their expertise to best guide your way to making these complex processes easy.

Fine-tune configurations to optimize results

With any new software, it can be hard to figure out where to start, how to measure impact, and how to see results quickly. Our services team is here to help you do just that. We’ll work together to understand your goals and create a plan of action together to ensure you are up and running quickly and maximizing your results. Through our train-the-trainer onboarding model, we work with your selected Super Administrator to learn best practices and deliver value as quickly as possible.

A full suite of training, consulting, and technical services custom fit to help you

Our service bar is high and for many of our customers our basic service package which is included with your purchase fits like a glove.

Included with purchaseFor those schools that want to get more out of One45 and add custom configurations to meet unique workflows, we offer a variety of premium service packages to meet those needs:

Services

Basic
Silver
Gold
Platinum
Scheduled meetings during implementation, including expert guided onboardingtruetruetruetrue
Online self-service support portal, including guided walk-thrustruetruetruetrue
Online access to videos, webinar topicstruetruetruetrue
Authorized support contacts2410Unlimited
Telephone supportFor Super Admins onlyFor Super Admins + additional authorized contactsFor Super Admins + additional authorized contactsFor Super Admins + additional authorized contacts
One45 Forms per yearCreate your own30 forms60 formsUnlimited forms
Post-implementation workflow change requests per yearCreate your own10 change requests25 change requestsUnlimited change requests
Targeted initial response time during One45's business hours24 hours24 hours8 hours4 hours
Access to One45 Emergency Response Hotlinetruetruetruetrue
Support requests per monthUnlimitedUnlimitedUnlimitedUnlimited
Unlimited creation of new groups/programs at requesttrue
Academic year rollover tasks completed by One45 teamtrue
Unlimited implementation of new logbooks as requestedtrue
Documentation of school specific workflows and processes for internal ease of referencetrue

Talk to our team about the services levels that are right for your medical school.